Privacy Policy

1. Introduction

Eden Glass Ltd ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, request quotes, book consultations, or engage with our services.

Eden Glass Ltd is the data controller responsible for your personal data. We are registered in England and Wales and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

• Name, email address, telephone number, and postal address
• Property details relevant to your enquiry
• Product preferences and project requirements
• Survey and consultation booking details
• Correspondence and communications with us
• Finance application details (if applicable)

Information collected automatically:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide our services: Processing enquiries, arranging consultations and surveys, preparing quotes, and fulfilling installation contracts
• To communicate with you: Responding to your questions, providing project updates, and sending appointment confirmations
• For marketing purposes: With your consent, sending promotional materials about our products and services
• To improve our services: Analysing website usage to enhance user experience and service delivery
• Legal compliance: Meeting our legal and regulatory obligations, including Building Regulations documentation
• Finance applications: Processing applications through our finance partners (with your explicit consent)

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Processing necessary for the performance of a contract or to take steps before entering into a contract
• Consent: Where you have given clear consent for marketing communications
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal obligation: Processing necessary to comply with legal requirements

5. Data Sharing

We may share your personal data with:

• Product manufacturers: For warranty registration and guarantee purposes
• Finance providers: If you apply for finance (with your explicit consent)
• Insurance-backed guarantee providers: To register your installation guarantee
• Competent persons scheme: FENSA for Building Regulations compliance
• Professional advisers: Accountants, lawyers, and insurers as required
• IT service providers: For website hosting and data storage

We will never sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Enquiry data: 2 years from last contact if no contract entered into
• Customer records: 10 years from project completion (to cover guarantee periods)
• Financial records: 7 years as required by law
• Marketing consent records: Until consent is withdrawn

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and restricted access to personal data within our organisation.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):